FNB eWallet: How to Send, Collect & Reverse Cash

The FNB eWallet is the founder of the money-to-cellphone number banking service in South Africa.

Everyone, from different banks, refers to their service as eWallet, though it only refers to the FNB facility.

So today, I want to show you how you can instantly send money everywhere, across the country at the lowest cost with the FNB eWallet.

Let’s dive right in.

How Does it Work?

It was reported that in 2020, FNB clients spend over R21 billion on ewallet transactions.

It’s the most preferred method of sending quick cash to friends and family members when they need it the most.

The FNB eWallet was invented to assist clients to send money to other people who don’t bank the FNB. The recipients will get instant cash and can withdraw the money immediately if they’re near any FNB ATM.

Easy Steps to Send eWallet Payment

Using the App

  1. Login to FNB Banking
  2. Go to Payments and select ‘Send Money’
  3. Enter the amount and cellphone of the recipient
  4. Select the account you want to send money from
  5. Select ‘Send’ and Confirm details.

Using Cellphone Banking

  • Dial *120*321#
  • Select ‘Send Money’ and the ‘eWallet’
  • Select the account you want to send money from
  • Enter the cellphone number of the recipient
  • Enter the amount you want to send
  • Select ‘Yes’ to send the SMS with the PIN
  • Confirm the amount and cellphone number

From ATM

  • Insert your FNB Debit, Cheque or Credit Card at the FNB ATM and enter your PIN
  • Select ‘More Options’ followed by ‘Send or Receive Money’
  • Select ‘Send Money to eWallet’
  • Enter your date of birth. Read the terms and conditions and then select ‘Proceed’
  • Enter the cellphone number of the recipient and proceed
  • Enter in the amount you want to send and proceed
  • Confirm that all the details are correct and proceed

And these are the most popular ways of sending your ewallet money transfer.

How to Collect Your Money?

There are a couple of ways you can withdraw your FNB eWallet payment.

From ATM

Simply go to any FNB ATM and follow these instructions to withdraw your money.

  • At the FNB ATM select select ‘Cardless Services’ option on the welcome screen
  • Select ‘eWallet Services’
  • Enter in your cellphone number and proceed
  • Enter in the pin you received via SMS and select the amount you want to withdraw
  • Take your cash and enjoy.

At Spar

You can now withdraw cash at selected Spar retail stores across the country.

First, find out from your nearest Spar if they offer ewallet cash withdrawal service. You can always use the FNB store locator to find Spar retailers that offer this service.

Tell the cashier you want to collect money from e-wallet. They’re going to ask for your cellphone number and will be allowed to enter your pin.

If all is successful, the cashier will give you the money and you can spend however you want.

Pin Expired, What Now?

If your money withdrawal pin has expired and you urgently need the cash, don’t worry, it’s actually simple to get a new pin.

You can do this quickly by dialing *120*477# and follow instructions to request a new pin to withdraw your ewallet payment.

To access this banking service, you must have recharged your phone with airtime, even R1.00 can complete the new pin request process.

How to Withdraw FNB eWallet

Mistakes can happen, humans sometimes have a bad day and it’s very normal.

So we’ve written a detailed article that gives the exact steps you need to take to reverse your ewallet payment.

You can withdraw your money on the FNB App, online banking, and cellphone banking via USSD.

In our experience, the best solution that’s being around to assist clients in reversing payment is cellphone banking. It’s fast and efficient to put a stop from the next person withdrawing your money.